The percentage of ODR is calculated on the basis of the number of defects to the number of orders in the last 60 days time period. If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.Īs you stated above the increase of the ODR percentage. We would request you to look at your impacted orders, try to find the reason for why the customers are raising A-Z claims and take pro active actions accordingly.Īlso, the best thing you can do is to ensure there are no further problems nor returns on your account. To reduce the A-Z claims always take all the precautions, proactive preventive measures. An ODR above 1% may result in account deactivation. Our policy is that sellers maintain an ODR under 1% in order to sell on Amazon. ODR represents the percentage of orders with one or more indicators of poor customer service during a given 60-day time period.
The Order Defect Rate is a key measure of your ability to provide a good customer experience. Hello is Abella from Amazon and would help you with your questions.įrom the post above, I understand that you have concerns as your Order defect rate has been impacted due to A-Z guarantee claims.
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